What is your turnaround time?

All of our items are in stock and will ship within 3-5 business days. Items purchased on a sale day or around holidays will have a longer turnaround time. Wholesale orders have a 1-3 week processing time.

An item is showing as out-of-stock, will it be back?

We update our inventory throughout the week, we often announce restocks on our Instagram page @billy_bibs. You can also enter your email to be notified when the product is back in stock.

How are your products made?

Each item is handmade in the Pacific Northwest.

Do you offer any discounts?

We always offer free shipping on orders over $75.00 USD. Any additional coupons or discounts are announced on our Instagram page. @billy_bibs

What are the care instructions for bibs and collars?

You can find the care instructions here.

I don’t see a size option for the headbands.

You have the option of choosing a clip or headband for your bows. The headbands come with a very stretchy one size nylon and it will stretch to fit a newborn to adult.

How big are the bibs?

Our bib sizes vary. Each product description has dimensions as well as recommended age listed.

Do you collaborate with other brands/influencers?

Absolutely! Please visit here for more information.

How much is shipping?

Please note: Our processing time is 3-5 business days.

USA ORDERS:

We offer free USPS first class shipping on all orders. First class takes 3-5 days. Please note that first class packages have tracking numbers but they are not insured. We are not responsible for uninsured packages.

Priority shipping is $5.75. This shipping option is insured and takes 1-3 days to arrive after being shipped.

Priority Express is $32. This shipping option is insured and takes 1-2 days to arrive. Our processing time is 3-5 business days. If you need up to rush your order, please send us an email with your order number and we will do our best to ship as soon as possible.

 

INTERNATIONAL ORDERS:

Please select your shipping method when you are viewing your cart.  Scroll down the page to find the options & select the method you want before clicking to checkout.

We offer free USPS first class shipping on all orders over $75USD . First class takes 2-6 weeks to arrive. Please note that first class packages have tracking numbers but they are not insured. We are not responsible for uninsured packages.

Priority shipping is calculated at checkout based on weight and location. This shipping option has insurance on the products. The shipping time is 6-10 business days. The shipping time is not guaranteed.

Priority Express shipping is calculated at checkout based on weight and location. This shipping option has insurance on the products. The shipping time is 3-5 business days. The shipping time is not guaranteed.

 

 

Note: If your package gets returned because the address was not entered correctly, we will issue a refund minus the shipping costs. Please make sure to verify your address at checkout.

 

For wholesale shipping times and rates, please refer to our introductory email.

Do you ship world-wide?

Yes! You will have the option to enter your shipping address at checkout.

Will my package be replaced if it is lost or stolen?

We are not responsible for packages that have been shipped. If you want your package to be insured, please choose the “Priority” shipping option at checkout. If you believe your package was lost or stolen in transit, please contact your local USPS office. Please note domestic first class packages take 3-5 business days to arrive and international first class packages can take up to 8 weeks to arrive. Billy Bibs will not issue refunds for lost first class packages.

What is your return/exchange policy?

Due to the size of our business and small stock, we do not offer returns or exchanges. Please review your order before finalizing it to make sure all of your information is correct.

Please notify us right away if there is a problem or defect with your product. Prior to sending a return, please contact us for authorization.

We will not be refunding any shipping charges.

All international orders and clearance items are considered final sale.

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