Returns

We do not offer refunds unless there was a large defect or your package arrived damaged. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not offer refunds for gift cards.

To complete your return, we require a receipt or proof of purchase.

  •  Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at heybillybibs@gmail.com.

  •  Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

  •  Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at heybillybibs@gmail.com.

  •  Shipping

To return your product, email us at heybillybibs@gmail.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Shipping

 

Shipping options

Please note: Our processing time is 3-5 business days.

USA ORDERS:

We offer free USPS first class shipping on all orders. First class takes 3-5 days. Please note that first class packages have tracking numbers but they are not insured. We are not responsible for uninsured packages.

Priority shipping is $5.75. This shipping option is insured and takes 1-3 days to arrive after being shipped.

Priority Express is $32. This shipping option is insured and takes 1-2 days to arrive. Our processing time is 3-5 business days. If you need up to rush your order, please send us an email with your order number and we will do our best to ship as soon as possible.

 

INTERNATIONAL ORDERS:

We offer free USPS first class shipping on all orders over $75USD . First class takes 2-6 weeks to arrive. Please note that first class packages have tracking numbers but they are not insured. We are not responsible for uninsured packages.

Priority shipping is calculated at checkout based on weight and location. This shipping option has insurance on the products. The shipping time is 6-10 business days. The shipping time is not guaranteed.

Priority Express shipping is calculated at checkout based on weight and location. This shipping option has insurance on the products. The shipping time is 3-5 business days. The shipping time is not guaranteed.

 

For wholesale shipping times and rates, please refer to our introductory email.

 

Returned packages

If your package gets returned because the address was not entered correctly, we will issue a refund minus the shipping costs. Please make sure to verify your address at checkout.

 

Lost packages

We are not responsible for packages that have been shipped. If you want your package to be insured, please choose the “Priority” or “Priority Express” shipping option at checkout. If you believe your package was lost or stolen in transit, please contact your local USPS office. Please note domestic first class packages take 3-5 business days to arrive and international first class packages can take up to 8 weeks to arrive. Billy Bibs will not issue refunds for lost first class packages. We strongly recommend selecting an insured shipping option.

 

 

 

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